Insurance

Today‘s customers expect much more from their insurance, and above all, they expect an efficient, timely and personalized service. Meaning companies have to optimize all areas of customer communications, and find innovative ways to build and maintain profitable relationships with customers, agents and brokers.

Benefits

• Improve customer acquisition and retention by delivering faster, more personalized and interactive responses to queries, thereby increasing customer satisfaction and the likelihood of repeat business
• Quickly and easily create high-value, real-time communications targeted to specific customers based on their individual channel preferences, including print, e-mail, Web, SMS or XML
• Improve process efficiency and accuracy by saving, re-using and protecting templates and content
• Secure corporate style to build brand loyalty and trust, including individual labelling and branding for brokers and agents
• Ease compliance with regulatory guidelines and audit issues by saving all stages of document creation

Assentis allows insurers to deliver high-quality experiences at every touch point - whether you’re handling complex claims, providing new quotes or renewing existing policies.

By providing streamlined communication processes, Assentis helps you build organizational efficiencies - freeing up IT resources, reducing document cycle times and increasing your business responsiveness. From large-scale communications, such as renewal notices or policy changes, to delivering faster one-off interactions with ad-hoc telephone queries or claims handling, Assentis supports you to offer more personalized interactions.

Helping your agents and call center personnel to quickly and easily manage even complex, sophisticated document requirements, Assentis enables you to reap the benefits of high quality, highly engaging communications.